Order Policies

The below policies apply to all orders with shipping addresses within Australia and New Zealand. We aren't currently shipping to other addresses, but do have plans to expand in future! For more information about when we expect to be in your country, please email feedback@yoproessentials.com.

Returns

We do not process returns - instead, we ask that you please donate to your nearest opshop, hospice shop, charity or similar.

If you would like a refund for your order, please refer to the refund policy below.

Refunds

If you're not satisfied and would like a refund, please email us at help@yoproessentials.com within 10 days of receiving your order. So that we can quickly assist, please include the following in the email:

  1. Your name 
  2. Order number
  3. Products ordered
  4. Reason for refund
  5. Pictures/videos of product

We always provide refunds for goods which are damaged or defective. Please contact us if you would like a refund for other reasons. We don't tend to give refunds for shipping delays, as these can be outside of control. We assess these on a case-by-case basis.

If you are eligible for a refund, we aim to issue this within 5 business days. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.

Exchanges

If you would like to exchange one or more products within your order, please email us at help@yoproessentials.com with:

  1. Your name 
  2. Order number
  3. Products ordered
  4. Reason for exchange
  5. Pictures/videos of product

We assess exchanges on a case-by-case basis.

Shipping

We expect orders to reach you within 2-4 weeks. We ship directly from our vetted supply partners in China. If you have not received your order after 28 days, please email us at help@yoproessentials.com with:

  1. Your name 
  2. Order number
  3. Products ordered
  4. Date ordered

Questions

If you have any questions about the above policies, please email us at help@yoproessentials.com.